w33 Privacy Policy — Your Data, Your Rights

w33 uses the personal data we collect for the following purposes: (a) to create and manage your account, including verifying your identity and age as required under our Terms & Conditions; (b) to process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, and Upay; (c) to provide you with access to betting markets, live casino tables, slots, and other platform features; (d) to detect, investigate, and prevent fraudulent activity, account abuse, and any breach of our Terms & Conditions; (e) to comply with legal obligations, including anti-money laundering requirements and any applicable regulations; (f) to send you account-related communications, including transaction confirmations, security alerts, and support responses; and (g) to improve the w33 platform through analysis of aggregated, anonymised usage data.

w33 processes your personal data on the following legal grounds: (a) Contract — processing is necessary to fulfil our contractual obligations to you as a registered user, including managing your account and processing payments; (b) Legal Obligation — certain processing activities are required by applicable law, including identity verification and transaction record-keeping for anti-money laundering compliance; (c) Legitimate Interests — w33 processes technical data and usage information to detect fraud, maintain platform security, and improve the user experience; (d) Consent — where processing is not covered by the above grounds, we will seek your specific consent. You have the right to withdraw consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.

w33 does not sell your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipient where necessary to operate the platform: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard and their processing partners, solely for the purpose of executing your deposits and withdrawals; (b) Game content providers — Pragmatic Play, Evolution Gaming, and other licensed providers whose games you access through w33, to the extent required to provide game functionality and RNG audit trails; (c) KYC and identity verification services — third-party identity verification providers used to confirm your identity and age; (d) Legal and regulatory bodies — law enforcement agencies, regulatory authorities, or courts where w33 is legally required to disclose information; and (e) Fraud prevention services — third-party services used to detect and prevent fraudulent activity on the platform.

w33 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data governance policies. Account data, transaction records, and KYC documents are retained for a minimum period necessary to fulfil legal obligations — including anti-money laundering record-keeping requirements — which may extend beyond the closure of your account. Gaming session data and bet history are retained to support dispute resolution, responsible gaming monitoring, and fraud prevention. When personal data is no longer required for these purposes, w33 will securely delete or anonymise it in accordance with our data retention schedule.

w33 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption on all data transmissions between your device and the w33 platform, access controls limiting which staff members can view personal data, secure storage of KYC documents with restricted access, and session token expiry to reduce the risk of unauthorised account access. While w33 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, w33 will notify affected users without undue delay.

The w33 platform is strictly for persons aged 21 years or older. w33 does not knowingly collect personal data from anyone under 21. If we become aware that we have inadvertently collected data from an underage individual, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on or is using the w33 platform, please notify us via the contact email on this page so that we can investigate and take appropriate action promptly. Parents and guardians are encouraged to use appropriate parental controls on shared devices to prevent access to online betting platforms by those under 21.

To operate the w33 platform, some of your personal data may be transferred to, stored, or processed in countries outside Bangladesh — for example, where our technology infrastructure, payment processors, or game content providers are based. Where such transfers occur, w33 takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy standards. By using the w33 platform, you acknowledge and consent to such international transfers as described in this Privacy Policy.

w33 is the data controller responsible for your personal data as described in this Privacy Policy. If you wish to exercise any of your data rights, have a question about how your data is used, or want to raise a concern about our data practices, please contact us using the support email address listed in the footer of this page. We will respond to all data rights requests within a reasonable timeframe. Please note that verifying your identity before acting on any data request may be required to ensure that we do not disclose your information to an unauthorised party.